Shipping & Returns

Shipping Policy

At Superbuys Warehouse, we strive to make your shopping experience as smooth and enjoyable as possible. Here’s everything you need to know about shipping and returns:

Shipping Options

Superbuys Warehouse aims to dispatch all orders received within 2 business days from the time the order is received.

  • Australia Post eParcel (Standard Shipping) - signature required on delivery unless specified. 
  • Aramex (Standard Shipping)
  • Express Shipping (Additional charge; see conditions below)
    Note: Express Post shipping orders will be dispatched same day if the order is received before 11am.
  • If re-delivery is required, an additional charge will apply.

General Conditions

  • Tracking Information: You will receive tracking details for your Australia Post or Aramex order via email once your order has been dispatched.
  • Delivery Signature: Unless specified at checkout, all orders require a signature upon delivery. If you give authority to leave during checkout, Superbuys Warehouse is not responsible for any issues or loss once the item is left at the delivery address.
  • Failed Delivery Attempts: If you are not at home at the time of delivery and have not been granted authority to leave, the parcel will be returned to your local post office for your collection(for Australia Post orders) or the courier will leave a card with further instructions.Not Home During the Day: If you’re not home during the day, we recommend providing a work address (along with the business name) for delivery.
  • Order Cancellations: If you need to cancel an order, please contact us as soon as possible. Orders are shipped daily and can cancel orders before dispatch without charge. However, if the order has already been dispatched, you will receive a refund minus the shipping charge.
  • Parcel Delays: In the rare event that your parcel is delayed by the carrier, we are unable to offer a refund until the parcel is confirmed as lost or returned to sender.
  • Returned Packages: If we are unable to deliver your goods after multiple attempts, and the parcel is returned to us, additional charges will apply for re-shipping. Please ensure your address is correct at checkout; returns due to incomplete or incorrect details will incur extra charges.
  • Dispatch Times: Australia Post collects/Aramex collects the parcels btw 1pm-3pm Monday- Friday.
    We ship all orders via Australia Post/Aramex standard delivery unless you select Express Post Shipping via Australila Post. Please allow 2 working days for processing and packing,  An additional 1-2 business days may be required during peak periods of high order volume. Please add estimated shipping days on top of processing and packing days.
  • Urgent Orders: If you need your item to be dispatched urgently please contact our customer service team via WhatsApp or SMS. We recommend you choose the express post service for faster delivery.
  • Post Office Boxes: We can ship to Post Office boxes only via Australia Post

PLEASE KEEP IN MIND THESE ARE ESTIMATED SHIPPING TIMES. SUPERBUYS WAREHOUSE DOES NOT TAKE RESPONSIBILITY FOR ISSUES THAT OCCURS DURING TRANSIT.

DESTINATION     ESTIMATED STANDARD SHIPPING TIME
Sydney               1-2 business days
Melbourne         2-3 business days
Brisbane             2-3 business days
Adelaide             3-4 business days
Perth                  4-7 business days
Tasmania & All Other Rural Areas    4-7 business days

DESTINATION ESTIMATED EXPRESS POST SHIPPING TIME
Sydney metro    Next day delivery
Melbourne        1-2 business days
Brisbane            2 business days
Adelaide           2-3 business days
Perth                 2-5 business days
Tasmania & All Other Areas    2-5 business days

Click & Collect

Click and collect is only available from our store in Blacktown, Please wait for a confirmation email to let you know your order is ready for pick up before attempting to collect. Approx 2 days turnaround time. If you need to collect your order urgently, don't hesitate to get in touch with us after your order is placed.

International Shipping

Unfortunately, we only ship to customers within Australia at present.

 

Refund, Return & Exchange Policy

At Superbuys Warehouse, we take pride in offering high-quality products and exceptional customer service. We want all customers to be completely satisfied with their purchases and shopping experience with us.

Authenticity Guarantee
We guarantee that all the products we sell are 100% genuine. Our products are sourced from reputable wholesalers both in Australia and internationally, and every item undergoes inspection when it arrives at our warehouse. We do not accept returns or issue refunds for claims regarding the authenticity of our products.

This returns policy is in addition to your rights under Australian Consumer Law. Please review the following details to understand both your rights and our obligations to you.

Any return claims must be lodged within 7 days of receiving your order. 

Any attempt to cancel an order must be done as soon as possible. Orders are shipped daily. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, you will receive a refund minus the shipping charge.

Fragrances

Superbuys Warehouse does not issue refunds for fragrances that may smell different from previously purchased or worn. While we are happy to offer advice when selecting a fragrance, we cannot be held responsible if you are dissatisfied with your purchase based on this guidance. It is recommended you undertake your research on a fragrance to ensure it is exactly what you are after.  We also recommend testing a fragrance before purchasing from us to ensure it meets your preferences.

 

Change your mind? Circumstances changed? You can return your items to Superbuys Warehouse at your cost. Returns must be lodged within 7 days and must be received within 14 days of receipt, per the conditions below:

All Return Products

  • Product/s must be unopened and in their original condition, still in resalable condition.
  • Product/s must be returned to us as they arrived to you: with adequate protection during transit.
  • Refund will be provided for goods only ( exclude initial shipping cost)
  • Refunds will not be issued for goods received back in damaged condition

We recommend using a registered postal method when returning goods to us. This minimizes the chances of a lost parcel and avoids disputes. You are responsible for any product/s damage during transit as a result of unsuitable packaging.

Returns will not be accepted beyond these times, and no further communication will be undertaken.

Once the returned item is received, we will process the refund on the returned products only less the initial postal cost. 


We do not offer exchanges or refunds for change of mind. This includes reasons such as:

  • Believing the perfume is fake or not genuine
  • Not liking the scent of the product
  • Ordering the wrong item
  • No longer need the product
  • Receiving a duplicate gift from someone else

To be eligible for a return, items must be unused, in their original condition, and in the original 

 How to Apply for a Return
To initiate a return, please contact us via our helpline chat Whatsapp/SMS 0490 860 718. Please include your order number and the reason for your contact. We will evaluate your request and provide you with a return authorization.

Returned items must be received by us within 14 days after approval has been granted.

Please return all items to the following address. Please include your order number and the reason for the return.

Superbuys Warehouse

3C 94 Kildare Rd 

Blacktown 2148 

NSW Australia

Packaging Your Return
Please securely pack the returned items in the same manner as you received them, including any filling or packaging for protection. Ideally, use the same box and materials provided in the original shipment. We are not responsible for damaged returns unless the item was faulty upon delivery.

The item must not be unopened and in their original condition, still in resalable condition. Product/s must be returned to us as they arrived to you: with adequate protection during transit. Refunds will not be issued for goods received back in damaged condition.

Return Assessment and Processing
Upon receiving your return, we will assess the items and process the return within 48 hours. If a refund is approved, it will be credited to your original payment method within 24 hours of assessment, may take up to 5 workings to show on your statement. If a replacement is approved, we will ship it to you within 48 hours of assessment, at no additional cost.

Important Notes for Returns

  • A return authorization must be obtained within 7 days of receiving faulty goods.
  • Returned items must be sent back within 14 days of receiving the return authorization.
  • Replacement goods will only be sent once the returned items have been received and assessed. Replacement shipments will occur within 48 hours of assessment.
  • Refunds will be issued within 24 hours after assessment.
  • Items returned without prior authorization will be sent back to the customer at no cost to Superbuys Warehouse.
  • Superbuys Warehouse is not responsible for lost, damaged, or stolen returns during transit, or authorized to be left outside unattended.

 

Replacement or Exchange

 

  • If approved. Replacement goods will only be sent once the returned items have been received and assessed. Replacement shipments will occur within 48 hours of assessment.

 

Order Cancellations

Any attempt to cancel an order must be done as soon as possible. We do not charge a fee for cancellations however if a cancellation is requested after your order has been dispatched, and we can recall the item before it reaches the destination, you will receive a refund minus the shipping charge. IF WE ARE UNABLE TO RECALL THE ITEM AND THE ITEM HAS BEEN DELIVERED, YOU WILL NEED TO RETURN THE ITEM AT YOUR OWN COST AND A REFUND MINUS THE INITIAL SHIPPING COST WILL APPLY.

 

Defective or Damaged Items
If an item is faulty (e.g., defective spray mechanism or damage during transit), you can choose either a refund or an exchange. To qualify for a refund or exchange, you must contact Superbuys Warehouse within 7 days of receiving your order. We will cover the return shipping costs for faulty items.

If an item arrives damaged by Australia Post or Aramex, you must notify us within 48 hours of delivery. The delivery box and damaged items should be retained, as they may be required for an insurance claim. You may be asked to provide photos of the damaged products and packaging for further investigation. Refunds or exchanges will only be processed once a claim is submitted to Australia Post or Aramex, and a claim number is provided to us.

 

Incorrect Product Received.

All orders are picked and checked twice prior to sending them. In the very rare instance that Perfumery has sent you an incorrect product, please leave the item unopened and contact us. We will provide you with a Reply Paid address and send the correct item. Any opened products, regardless if incorrectly or correctly sent, are not eligible for return.

 

 

Thank you for shopping with Superbuys Warehouse. We are committed to ensuring you receive your order promptly and in perfect condition! If you have any questions, feel free to reach out.